About our Nurse Support Service

RedArc is an independent, specialist company providing the guidance needed to ease concerns, or manage the experience of illness, disability, trauma or bereavement. During challenging times practical advice and emotional support is just as important as financial assistance. That’s why EmbryoCare has teamed up with the nurse support service at RedArc to offer their support to all Future Family and Life customers, at no added cost. 

A Personal Nurse Adviser is assigned as soon as an individual is referred to RedArc via the EmbryoCare team, and the same nurse will stay in touch by phone for as long and as often as needed. Every Nurse Adviser is highly experienced and a fully qualified, registered nurse with a wide range of specialised knowledge, including paediatrics as well as general medical experience.

“The best thing for me was being able to talk to the same nurse every time, and having some support organised so quickly when I was feeling really bad”

- a RedArc patient

Second medical opinion

Your Personal Nurse Adviser can arrange a face-to-face second medical opinion appointment with a doctor in the NHS or UK private medical sector. This is included in the RedArc service and comes at no extra cost.

*Please note that any accommodation, private treatment or travel costs incurred are not covered by EmbryoCare or RedArc

Who can access this service?

All Future Family and Life customers and their families have access to the nurse support service provided by RedArc. This also includes the father-to-be, and grandparents.

The service can be provided to both parents - jointly, or separately if required, because each persons concerns are different. RedArc says:

“We can find that couples have very different ways of coping with issues and can find it hard to work together, which adds another dimension of stress to an already very difficult situation.”

EmbryoCare and RedArc:

  • Emotional support
  • Practical advice
  • Assessed provision of additional services such as counselling or paediatric specialist nurse support
  • Face to face UK second medical opinion
  • Signposting to support bodies, charities and other organisations
  • Help with navigating the NHS
  • Completely confidential

RedArc is a FREE benefit for all Future Family and Life customers

Your Personal Nurse Adviser can provide practical advice and emotional support for all scenarios covered by the EmbryoCare range of policies. This could include mothers-to-be experiencing maternity complications or concerns, families affected by stillbirth, babies born with serious health conditions or developed during infancy, and even the death of an infant.

There are no time limits to the telephone calls, nor any requirement to make a claim - this service is available to eligible customers from the moment of purchase.

How it works

It couldn’t be easier to access the RedArc service.

  1. Call EmbryoCare on 0800 6444 355 and you’ll be referred to RedArc. They’ll take a few details and match you with a registered Personal Nurse Adviser who will call you.
  2. Your Personal Nurse Adviser will be able to provide emotional support, understand child’s condition or your own and can offer practical advice. You can ask them anything and take as much time as you need, for as long as you need it.
  3. Additional specialist expertise: If you want a second medical opinion, your nurse can arrange this for you with a UK consultant. Or your nurse can assess and arrange a course of therapy, counselling or a one-off home visit. In addition, they will provide information on relevant charities, self-help groups and support organisations. The service is tailored to your needs, and those of your family.

Get in touch with us today

support@embryocare.co.uk 0800 6444 355 Apply now >

EmbryoCare is a Trading Name of Future Family Limited. Future Family Limited (Company Number 07828098) is an Appointed Representative of Pulse Insurance Limited. Pulse Insurance Limited (Firm Reference No. 308626) is authorised and regulated by the Financial Conduct Authority.


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